Terms and Conditions of Purchase
Effective Date: 01/09/2024
1. Introduction
These Terms and Conditions govern the use of this website themowergarage.com.au and the purchase of products from The Mower Garage. By making a purchase on this Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any of these Terms, you must not use this Site or make a purchase.
2. Products and Pricing
2.1 Product Availability
All products on the Site are subject to availability. We reserve the right to modify, discontinue, or limit the quantity of products offered at any time.
2.2 Pricing
The prices displayed on the Site are in Australian Dollars (AUD) and include any applicable taxes unless otherwise stated. Shipping fees are additional and will be calculated at checkout. We reserve the right to adjust pricing without notice.
2.3 Payment
Payment must be made in full at the time of purchase via the payment methods accepted on our Site. We do not process payments directly, and any payment transactions will be handled by trusted third-party payment processors.
3. Order Confirmation
Upon placing an order, you will receive an order confirmation email. This email does not signify acceptance of your order, and the contract is not finalized until we dispatch the product(s). If we are unable to fulfill your order, we will notify you and refund any payments made.
4. Delivery and Shipping
4.1 Shipping Information
We offer shipping within Australia and internationally. Shipping times vary based on your location. Please check the estimated delivery times on our shipping policy page.
4.2 Risk of Loss
The risk of loss or damage to the product passes to you once the product has been dispatched by us. We are not responsible for any delays or issues that arise during shipping.
5. Cancellation and Refund Policy
5.1 Right to Cancel
Under Australian Consumer Law, you may be entitled to a full refund or replacement if the product is defective, faulty, or does not meet the description provided at the time of purchase. If you wish to cancel an order before dispatch, please contact us immediately. We will make every effort to cancel the order if possible.
5.2 Consumer Guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, damaged, or not as described, you are entitled to a replacement or refund. Please contact us within a reasonable timeframe to arrange the return or exchange.
5.3 Change of Mind
We do not accept returns for change of mind unless specifically stated in the product description or as part of a promotion. If you are not satisfied with your purchase, please contact us for assistance, and we may offer a store credit, exchange or a full refund subject to our discretion.
5.4 Return Process
To request a return, please contact our customer service team at The Mower Garage within 10 days from receiving your product. Returns must be in original, unused, and re-sellable condition. You will be responsible for the return shipping costs unless the product is faulty or damaged.
5.5 Refunds
Refunds will be processed within 7 days after receiving the returned product, using the original payment method. If the return is due to a fault with the product, we will also refund the return shipping costs.
6. Privacy and Security
We take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal information. By purchasing from our Site, you consent to our Privacy Policy.
7. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, special, or consequential damages arising from the purchase or use of products sold on this Site. Our total liability is limited to the purchase price of the product(s) involved in the claim.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts in New South Wales.
9. Changes to Terms and Conditions
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and the date of the latest update will be indicated. Your continued use of the Site after any changes to the Terms constitutes acceptance of those changes.
10. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
The Mower Garage
70 Rawson Road Woy Woy
Phone: 02 4315 3514
Email: sales@themowergarage.com.au
Cancellation and Refund Policy Summary
Refunds will be issued to the original payment method, including any applicable shipping fees if the item is faulty.
You can cancel your order before it is dispatched. After dispatch, you may return items as per our policy.
Products are covered by Australian Consumer Law, meaning you are entitled to a remedy (refund, replacement, or repair) if they are faulty or not as described.
Change-of-mind returns are not accepted unless specified otherwise.
Please contact us within 10 days of receiving the product to request a return.